Kingshot refund: what the Terms say, how Apple and Google handle refund requests, and what to do after an accidental or child purchase

What the Terms and the publisher say

• Final sale. Purchases of virtual currency and goods are final and not refundable, exchangeable or transferable, unless the law requires otherwise.
• If the law requires a refund. The payment processor’s terms apply, and unused virtual currency is not compensated when an account is closed.
• Delivery. The publisher’s notice of 2026-10-15 says that by buying you agree delivery begins at once, and that you then lose any statutory right to withdraw. We report what the notice says and give no legal opinion on it.

Apple: the steps on Apple’s own page

Apple’s support article says some purchases might be eligible for a refund, and that you:

1. sign in at Apple’s Report a Problem page,
2. choose the option to request a refund,
3. choose the reason that matches what happened, and then the item,
4. wait 24 to 48 hours for an update.

If you cannot find the charge, Apple says to look for the email receipt and check which Apple Account was used. If the receipt belongs to someone in your Family Sharing group and you are the family organizer, you can still request the refund there. Apple also says eligibility varies by country or region.

Google Play: the policy on Google’s own pages

• Within 48 hours. Google says a refund may be possible, depending on the purchase, and gives steps on its request page.
• After 48 hours. Google says to contact the developer, who handles refunds under its own policies and the law. For Kingshot the developer is the publisher: the Play listing shows its support contact details, and the Terms name its support site for notices, questions and complaints. We could not load that site’s content, so we do not know how it handles an appeal or a refund question.
• Where you are. Google says its refund policies vary with the item, the timing, the payment method and your location. It has a separate page for users in the European Economic Area and the UK.
• Limits. Google says an item can be returned for a refund only once, and that if you bought several items in one purchase only the whole purchase can be refunded. It adds that refunds are usually off the table if you shared your account or payment details, if it sees signs of policy abuse, or if the account has no authentication protecting it.
• A charge you did not make. Google’s route for a charge that neither you nor anyone you know made is separate, and it must be reported within 120 days. For a purchase a friend or family member made by accident with your account, Google says to request a refund instead.
• Timing. Google says a decision usually comes within a day and can take up to four, and a card refund takes 3 to 5 business days after approval.

What happens to your game account afterwards

We do not know. The Terms say nothing about a game account after a store refund, and the publisher’s notices say nothing we could find. We saw a complaint of a ban after a refund in a search snippet and could not verify it, so we state nothing about it. Do not read this page as saying a refund is safe or unsafe for your account.

My child made a purchase

• Ask first, buy later. On an iPhone or iPad, Apple’s Ask to Buy sends a request to a parent or guardian before an eligible purchase. Apple says it starts switched on for children under 13, and in some places it cannot be turned off.
• Lock purchases on Android. Google Play’s purchase verification can require your password, a fingerprint or face, or a prompt on another device. Google says that with verification turned off you assume responsibility for all charges, including unintended ones. It also warns that every fingerprint or face stored on a device can approve purchases for every Google Account on that device, so if your child’s fingerprint is stored on your phone, that choice lets them approve purchases.
• Content limits. Google Play’s content restrictions can limit what a child downloads or buys, and Google says purchase approval settings apply to purchases made through Google Play billing.
• The publisher’s own shop. The publisher’s notice on purchase history also describes a Web Shop (a top-up website) with its own receipts. Google says its approval settings cover only Google Play billing, and Apple describes Ask to Buy for App Store downloads and purchases; neither source says it covers a purchase on that website. We did not read the Web Shop’s terms and do not know what controls it offers.
• Check what was bought. The publisher’s notice on purchase history says an invoice is emailed after a successful purchase, issued in batches (after a set amount spent or a set time, whichever comes first), so one small purchase may not get its own email. It also tells you where each store lists your purchases.
• Age. The store ratings, 9+ on the App Store and “Everyone 10+” on Google Play, describe the content. The Terms are a separate rule about who may play: a player must be thirteen or older, or older where local law requires it, and the publisher may ask for proof of age. The Terms also say not to create an account on behalf of someone other than yourself.

Top-ups bought from someone else

We looked for a publisher notice about unauthorised third-party top-ups: the kingshot.com announcements, the Help Center, and the publisher’s public Facebook page, which we did not log in to. We did not find one. What we can source is the Terms: buying virtual currency or goods outside of the Services is barred and the publisher is not liable for currency or goods obtained from a third party. We cannot say more about what the publisher does about them.