Kingshot account banned: what the publisher says leads to action, and the official route to ask about it

What the publisher says leads to action

• The notice of 13 February 2026. It said it would run checks from time to time on violations involving “the use of cheats, scripts, multi-instance sync” and other outside tools that help set up farming accounts in large numbers, and that actions may range from a warning to restricted access or a ban, depending on the nature and severity of the violation.
• The Terms, on suspicion. The publisher may limit, suspend or end an account, with or without notice, if it believes or merely suspects the player is not following the Terms or is using the service improperly. It also reserves the right to deny anyone access at any time, for any reason. The Terms say it owes no compensation for losses.
• The Terms, on accounts. Sharing your password, account or related information lets the publisher end the account immediately and without refund. The Terms also bar making false reports through support channels.
• The later lists. The notice dated 2026-09-28 reports actions against 2,897 accounts for violating in-game rules and lists them. It does not say what the accounts did.

That is everything the publisher gives. It does not publish a list of reasons or of detection methods, and we do not guess at either.

The official routes

The publisher’s notices say that questions about actions taken go to in-game customer service for an appeal. The route for reporting violations is Avatar → Settings → Contact Us.

The Terms name a second place: the publisher’s support site. They say notices to the publisher are to be sent there, and that for a question or complaint you may contact the publisher there. If you cannot open the game, this is the other place the Terms name. We could not load that site’s content, so we do not know how it handles an appeal or a refund question. Neither the notices nor the Terms say how long a reply takes, so we state no time.

What to have ready

These are our suggestions, not the publisher’s list. Collect facts you can state truthfully:

• your kingdom and player ID,
• the dates: when you last played normally, and when you noticed the action,
• what you were told, word for word, with a screenshot,
• receipts for any purchases (see the refund page), and
• the plain facts of what you did, or did not do, including any tool you used.

Write what happened. Do not claim anything that is not true: the Terms bar false reports through support channels, and a made-up account of events will not help you.

What not to do

• Do not pay anyone for an “unban”. Every route the publisher names, in-game customer service and the support site in the Terms, is its own, so treat any paid offer to undo an action as a scam. We name none.
• Do not give your login to anyone. The Terms say not to share it, and sharing account information lets the publisher end the account without refund.
• Do not match masked IDs to people. The lists show IDs as masks, and one mask fits many accounts. A match is not evidence about anyone, you included.